1. Shipping Services
1.1 Order Processing: Orders are processed and shipped within [insert number of business days] business days from the date of purchase. Orders are not processed on weekends or public holidays.
1.2 Shipping Methods: We offer various shipping options, including standard, expedited, and express delivery. The available shipping methods will be presented at checkout, along with the applicable fees and estimated delivery times.
1.3 Shipping Costs: Shipping fees are calculated based on the shipping method chosen, the weight of the items ordered, and the shipping destination. Customers will see the total shipping cost before finalizing their order.
2. Delivery Times
2.1 Estimated Delivery Times: Delivery times vary depending on the shipping method, the destination, and the product’s availability. Estimated delivery times are provided during checkout but are not guaranteed.
2.2 Delays: While we strive to ship your order on time, unforeseen circumstances such as weather conditions, postal delays, or carrier issues may cause delays. We are not responsible for delays caused by third-party carriers.
3. Shipping Restrictions
3.1 Domestic Shipping: We currently ship to all locations within [insert country/region]. Shipping to P.O. Boxes or APO/FPO addresses may not be available.
3.2 International Shipping: We offer international shipping to select countries. International shipping costs, customs duties, and taxes will be calculated during checkout. The customer is responsible for any additional charges required by the destination country.
4. Shipping Confirmation and Tracking
4.1 Order Confirmation: Once your order has been successfully placed, you will receive an order confirmation email containing details of your purchase.
4.2 Tracking Information: Once your order has shipped, a tracking number will be provided, and you can track your shipment through the carrier’s website. Please note that tracking information may not be immediately available after shipment.
5. Shipping Address
5.1 Accurate Information: It is the customer’s responsibility to provide the correct shipping address at checkout. We are not responsible for any delays or issues resulting from incorrect or incomplete shipping information.
5.2 Address Changes: If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. Once the order has been shipped, we cannot change the delivery address.
6. Lost or Damaged Shipments
6.1 Lost Shipments: If your package is marked as delivered, but you did not receive it, please contact our customer support team immediately. We will work with the carrier to investigate the issue.
6.2 Damaged Items: If your order arrives damaged, please report it to our customer support team within [insert time frame] of receiving the package. We may request photos of the damage for verification. We will replace the damaged items or provide a refund if applicable.
7. Return and Refund Policy
7.1 Returns: If you are not satisfied with your purchase, you may return the item(s) in accordance with our return policy. Please refer to our [Return & Refund Policy] for more details.
7.2 Refunds: Refunds for returned items will be processed to the original payment method. Shipping charges are non-refundable, except in the case of damaged or defective items.
8. Changes to Shipping Terms
8.1 Modification of Terms: We reserve the right to modify these shipping terms at any time without prior notice. Any changes will be posted on this page, and the updated terms will apply to all orders placed after the change.
9. Contact Information
If you have any questions or concerns regarding our shipping policy, please contact us at:
– Email: pustakaalyabookstore@gmail.com
– Phone: +91 8107612368
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