Return Policy for Pustakalaya

At Pustakalaya, we want you to be completely satisfied with your book purchases. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your experience is positive.

1. Returns Eligibility

You can return items within 3 days of receiving your order. The following conditions must be met:

– The item must be in its original, unused condition.
– Books must be undamaged and free from any markings, tears, or scratches.
– The original packaging and receipt must be included with the return.
 

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at pustakaalyabookstore@gmail.com or call +918107612368 to request a return authorization.
2. Provide your order number and a brief explanation for the return.
3. Pack the item securely, including the original receipt and packaging.
4. Ship the item to the address provided by our customer service team. Return shipping costs may apply unless the item is defective.

3. Refunds

Once we receive and inspect the returned item, we will process your refund. If refund is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
 

4. Exchange Policy

1.Exchanges are accepted within 7 days of delivery
2.Products must be in unworn, unwashed and original condition with tags attached.
3.Allow us 7 working days to deliver the exchange item. 

Need help?
Contact us at pustakaalyabookstore@gmail.com for questions related to refunds and returns.